Privacy Policy

1. Who we are

Nurox ("we", "us", "our") sells digital templates for construction and trade professionals. This policy explains what data we collect when you visit nuroxtemplates.com or purchase a product, and how we use it.

2. Information we collect

• Account data — your email address and authentication identifiers when you sign in.
• Order data — the products you purchase, order totals, and download history.
• Payment data — handled directly by our payment processor (Stripe). We never see or store your full card details.
• Usage data — basic analytics such as pages visited, device type, and approximate location, used to improve the site.
• Support messages — anything you send us via the contact form or chat widget.

3. How we use your information

• To process orders, deliver downloads, and provide customer support.
• To send transactional emails (receipts, download links, account notices).
• To detect, prevent, and respond to fraud or abuse.
• To improve our products, site performance, and user experience.
• To comply with legal obligations such as tax and accounting requirements.

4. Sharing your information

We do not sell your personal information. We share data only with service providers required to run Nurox — including Stripe (payments), our hosting and database providers, and email delivery services. These providers are contractually bound to handle your data securely.

5. Cookies

We use a small number of cookies for authentication, cart persistence, and basic analytics. You can disable cookies in your browser, but parts of the site (sign-in, checkout) will not work without them.

6. Data retention

We retain order and account information for as long as your account is active and as long as required by law (typically 7 years for tax records). You can request deletion of your account at any time.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information. To exercise any of these rights, contact us at the address below.

8. Security

We use industry-standard measures — encryption in transit (HTTPS), secure authentication, and access controls — to protect your data. No system is perfectly secure, but we work hard to keep yours safe.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

10. Contact

Questions about privacy? Reach us via our contact page.